• Organised, resourceful and tenacious
• Ability to work under pressure, problem-solve and deal with heavy/variable workloads
• Positive / “Can do” attitude
• Self-motivated and pro-active, seeing areas for improvement in processes and acting on them
• Excellent time management and prioritisation skills
• Able to take responsibility for developing solutions to situations
• Strong communication at all levels

Role Responsibilities

Supporting Delivery operational Activities

• Support internal projects. Track changes, check status and report to exec on progress calls.
• Liaison between the offshore resourcing departing and the UK Delivery team.
• Send out Project feedback surveys to existing customers
• Consolidate and send weekly/monthly reports to Delivery Team & liaise with Finance on any changes.
• Work with the owner of the Delivery Guidelines to ensure the documents are maintained, changes tracked and kept up to date.
• Arrange team and global meetings. Minute taking

BQ Brother Global Hub

Product owner of the BQ Brother Global Hub – the company intranet equivalent and information sharing and storing point

• Work with page and document owners to ensure the content is kept up to date.
• Promote changes and updates through BQ Brother Yammer.
• Work with BQ Brother departments to encourage new/existing relevant content to be created and shared via the NTG Hub.
• Join bi-weekly calls to update exec and keep track of document & policy changes.

Travel Management and Co-ordination

• Travel for all UK staff to UK/Europe/Worldwide. Including accommodation/travel and support guidance
• Diary management
• Onsite Staff Coordination: Maintain online spread sheet with all logistical movements, flight, arrival dates and times, taxi bookings, hotel bookings and costs.
• Property Management: For permanent housing Vietnamese staff members staying in the UK. Source property, arrange tenancy agreements and utilities.
• Financial Support: Working directly with Financial Controller and Financial Director.
• Staff Meetings: Organisation of staff meetings, including venue management, attendance and minute taking.
• Working with the UK sales team and offshore management team to coordinate the BQ Brother Trade Missions

              - Send clients invites

              - Book all travel, flights, Visas, taxis and hotel for staff and clients

              - Work with offshore team on agendas and timing

• Work with EA on planning Team building activities, staff events, KOs etc.

Staff onboarding & HR Support

• Coordinate relevant paper and enter onto the HR system to generate the contract, complete IT forms for hardware and liaise with C&B team to create account details for new starter
• Work with hiring manager to produce department induction plan
• Supply company induction plan to hiring manager and arrange necessary meetings
• Send welcome emails to new staff member and provide a point of contact for them.
• Process Levers forms and arrange collection of any equipment
• Remove ex-staff from NTG hub and email distribution lists